POLICIES
Tahad Store Policies
At Tahad, we are committed to providing all our customers with a safe, transparent, and seamless shopping experience. Please read the following terms and policies carefully before using our website or completing a purchase.
By accessing the Tahad website or using any of its services, you agree to comply with all the policies and terms outlined below.
If you have any questions or concerns, we encourage you to contact us before placing your order. We are always happy to assist you.
SALES:
All products at Tahad are specially designed to reflect Saudi cultural identity with a modern touch. Orders are confirmed after payment and cannot be modified once they have been prepared or shipped.
RETURNS & EXCHANGES:
We accept returns or exchanges only in cases of manufacturing defects or damage caused during shipping, provided that you contact us within 3 days of receiving the order and the product remains in its original condition. Returns due to a change of mind are not accepted.
PRIVACY:
We respect your privacy and only share your information when necessary to process your order, such as for payment and shipping purposes. All customer data is kept strictly confidential.
PAYMENT & SHIPPING:
We work with trusted payment and shipping providers to ensure a smooth and secure shopping experience, including:
• Secure online payments through trusted gateways such as Mada, Apple Pay, and more.
• Shipping through certified local carriers, with a tracking number provided once your order has been shipped.
Delivery times vary depending on the destination, and estimated delivery times are displayed during checkout.
CONTACT:
We are happy to receive your inquiries through our official communication channels. Our goal is always to provide a service that meets your expectations and reflects the trust you place in us.
INTELLECTUAL PROPERTY:
All designs and products are exclusive to Tahad and are protected by intellectual property rights. Any unauthorized use, reproduction, or imitation is strictly prohibited without official permission from Tahad management.