PRIVACY POLICY

Privacy Policy

1. WHO WE ARE

This policy explains how Tahad, a trademark owned by Tahadun Commercial Company, operator of tahad.shop, collects and handles personal data. It applies to this store only.

2. WHAT WE COLLECT

Information you give us — name, email address, mobile number, delivery address, and the contents of any message you send us.

Information created by your order — order number, items, amounts paid, and delivery status.

Information collected automatically — device type, browser, approximate location derived from IP address, and pages visited.

We do not collect or store card numbers. Card details are entered directly with the payment gateway.

3. WHY WE USE IT

To process and deliver your order, issue your invoice, answer your messages, handle returns, keep the store secure, meet our obligations under Saudi law, and — if you have subscribed — send you our newsletter.

4. WHO WE SHARE IT WITH

The payment gateway, to take payment.

The shipping company, to deliver your order.

Service providers who operate the store on our behalf, under confidentiality obligations.

Government authorities, where required by Saudi law.

We do not sell personal data, and we do not share it for any purpose other than those stated above without your consent.

5. HOW LONG WE KEEP IT

Order and invoice records are kept for the period required by Saudi tax and commercial regulations. Other data is kept only for as long as the purpose requires, then deleted or anonymised.

6. COOKIES

We use cookies that are necessary for the store to work — keeping your cart and session — and, with your consent, cookies that measure how the store is used so we can improve it. You can change your choice at any time from the cookie settings.

7. SECURITY

We apply technical and organisational measures to protect personal data against loss, misuse and unauthorised access. Payment pages run over an encrypted connection.

8. YOUR RIGHTS

You may ask to access the personal data we hold about you, to correct it, to delete it, or to withdraw your consent to marketing at any time. Write to [email protected] and we will respond within the period set by Saudi law.

9. MARKETING

We send marketing messages only to people who have subscribed. Every message carries a one-click unsubscribe link.

10. CHILDREN

The store is not intended for children under 18, and we do not knowingly collect their data.

11. CHANGES

We may update this policy. The version published on the site is the one in effect.

12. CONTACT AND COMPLAINTS

[email protected]. If you are not satisfied with our response, you may refer the matter to the competent authority in the Kingdom.

This draft follows the Saudi E-Commerce Law and the Personal Data Protection Law. The final wording should be reviewed by Tahad's legal adviser before publication.